Call  020 88698484

[email protected]

3 Jardine House
Harrovian Business Village
Bessborough Rd 
Harrow 
HA1 3EX 

 

What is Advocacy?


Advocacy can help you understand your rights and the choices you have.  They can help assist you to speak up about the care you receive.

Our Advocacy First advocates can help you with Independent Care Act Advocacy, Health Advocacy, Children and Young People's Advocacy and Independent Mental Capacity Advocate (IMCA) 

Details of each service are below. 

 

This table shows you how you can decide if you can get an advocate to help you. 

FACTORS

ADVOCATE ROLE

ELIGIBILITY

LINKS

Difficulty understanding/accessing community care or subject of Safeguarding Adults Enquiry

Helps you to have your say in what happens in your life.  Supports you in speaking out about what you need

Clients who, without an advocate would find it difficult to be involved in a social care process and there is no one who is not paid professionally to support them.

This service is also open to Carers with the same eligibility criteria.

 

Lacking mental capacity to make important decisions

Supports and represents the person in the decision-making process

When a person has been assessed as lacking the capacity to make a decision about:

Any serious medical treatments; A move to a hospital that would be for more than 28 days;

A move to a care home that would be for more than 8 weeks;

The safety or care of a service user which is likely to result in them being deprived of their liberty

AND

there is no ‘appropriate’ family or friends who can be consulted

 

Young people aged between 7 and 25 years

Supporting young people through, and helping them to understand and participate in statutory processes and procedures.

Ensuring that their views, wishes and desired outcomes, are effectively represented, taken seriously, and influence decision making and care planning.

Supporting them through the complaints procedure, providing them with information about their rights and options, helping them clarify their complaint and the outcome they are seeking.

 

Advocacy support to young people aged between 7 and 25 years, who are subject to the following processes:

Child protection

Children in need (including children with a disability up to 25 years)

Care leavers

Looked after children

And:

Children who would like to raise a concern or complaint about social care services

Refugee and asylum seeking children

Young Carers

 

Young people can self- refer/Contact an advocate

(department email/comment box)

 

People who are not happy with the treatment they’ve received from healthcare providers and do not feel comfortable making a complaint by themselves

Supports you at any point during the complaints process.

There is no strict eligibility criteria.  People can self-refer (department email/comment box)

HealthWatch Harrow website