Dear clients and family members,

It has been an intense but encouraging month since my last letter. I am writing to update you about our response to the present situation and share how we have been doing everything we can to continue supporting our clients and families to continue in their daily lives and avoid social isolation despite the disruption.

I am proud that Harrow Mencap have continued to provide our clients with quality person-centred care that meets their needs while keeping to the government’s coronavirus guidelines.

To this end we have been adjusting our care on a client-by-client basis. Our services have been delivering a variety of bespoke support including remote personal and professional development coaching and visiting children and families for play at home, in the garden or at the park.

Our staff have also been preparing accessible materials including tutorial videos and factsheets to both entertain and ease people’s minds. One of our services was even able to get hold of a DVD player for an older client who wanted some extra entertainment while social distancing.

As the coronavirus lockdown progresses, we have continued running our services on a flexible and individual basis to cater to you or your loved one’s specific needs as best as we can.

In some case this has meant a different offer than before. Please contact the manager of the service that supports your family member if you wish to discuss further opportunities.

For further information and advice on the coronavirus, please click here.

If you would like to take a look at some examples of how our services, staff and volunteers have been addressing the challenges presented by covid-19, please click here.

Please be reassured that we will continue to offer support in whatever way we can.

Yours sincerely,

Deven Pillay

Chief Executive and Company Secretary

Email: [email protected]